Terms, Privacy, Refund & Copyright Policy

1. Terms & Conditions

1.1 About These Terms

These Terms & Conditions ("Terms") govern your purchase and use of anything offered for sale by Allyson Iriarte trading as Connect for Couples ("we," "us," "our," "the Business"). This includes:

• Courses — online courses such as Rebuilding Connection with the CONNECT Framework and any future courses (each, "a Course," collectively "the Courses")
• Products — physical items sold through our Shop, such as the CONNECT Relationship Cards, and any future physical products (each, "a Product," collectively "the Products")

By purchasing or accessing a Course or Product, you agree to these Terms.

1.2 Nature of Our Courses

Our Courses provide general relationship education and practical tools based on evidence-informed approaches, which may include the Gottman Method, Attachment Theory, Polyvagal Theory, the Developmental Model of Couples Therapy, Solution-Focused Therapy and Neuro-Linguistic Programming (NLP), depending on the specific Course.

Our Courses (and Products, where relevant) are not:

• A substitute for individual therapy, couples counselling, crisis intervention, legal advice or medical care.
• A form of ongoing clinical supervision or therapeutic relationship with Allyson Iriarte or CONNECT for Couples.
• Suitable for situations involving ongoing domestic or family violence, coercive control, active abuse, serious mental health concerns or active substance dependence requiring specialised support. (See the "Before You Begin" notice on each Course page for full details.)

If you are in immediate danger, contact emergency services immediately. If you are concerned about your safety or wellbeing, please seek support from an appropriately qualified professional or your local support services.

1.3 Access & Licence (Courses)

On successful payment, you are granted a personal, non-transferable, non-exclusive licence to access and use the materials of the specific Course(s) you purchased, for your own private, non-commercial use. Access is intended for individual and/or couple use as purchased, and is not to be shared, resold, or distributed to third parties.

We aim to provide lifetime access to each Course's materials unless otherwise stated on that Course's sales page; however, we reserve the right to modify, update or discontinue parts of any Course, or move it to a different hosting platform, with reasonable notice where practicable.

1.4 Shop Products & Shipping

Products are physical goods and are shipped to the delivery address you provide at checkout. Once dispatched, ownership and risk in the Product passes to you. Estimated delivery timeframes are provided for guidance only and are not guaranteed; delays caused by couriers or circumstances outside our control are not our responsibility, though we will assist in tracking or resolving delivery issues where reasonably possible.

At the time of writing, we ship within Australia only. International shipping may be introduced in future — check the relevant Product page for current availability.

1.5 Payment

Prices are listed in Australian Dollars (AUD) and are inclusive of GST where applicable. Full payment (or your selected payment plan) is required to access a Course, or before a Product is dispatched. Payments are processed securely through Stripe; we do not store your full card details ourselves. We reserve the right to change pricing for future purchases at any time; this will not affect the price you already paid for an existing purchase.

1.6 User Conduct

You agree not to:

• Reproduce, copy, resell, sublicense or distribute any part of a Course's materials without our prior written consent.
• Use any Course or Product in any way that is unlawful, harmful, or infringes on the rights of others.
• Attempt to reverse-engineer, extract or repurpose Course content for commercial use.

1.7 No Guarantee of Outcomes

While our Courses and Products are designed to support meaningful relationship change, we do not guarantee specific results. Outcomes depend on individual circumstances, effort, and engagement with the material. Nothing in a Course or Product constitutes a promise of a particular relational, emotional or legal outcome.

1.8 Limitation of Liability

To the maximum extent permitted by law, CONNECT for Couples and Allyson Iriarte are not liable for any indirect, incidental or consequential loss arising from your use of, or inability to use, any Course or Product. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law (or equivalent legislation) that cannot lawfully be excluded.

1.9 Governing Law

These Terms are governed by the laws of New South Wales, Australia, and any disputes will be subject to the exclusive jurisdiction of the courts of that state.

2. Privacy Policy

Last updated 8 October 2026

Allyson Iriarte trading as Connect for Couples
ABN 34 353 779 827
Privacy contact [email protected]
Website connectforcouples.com.au

This policy explains how we collect, hold, use and disclose personal information when you visit our website, buy relationship cards or digital resources, request a free resource, subscribe to updates, make an enquiry or use counselling services supplied directly by us. We handle personal information in accordance with applicable Australian privacy law, including the Privacy Act 1988 (Cth), the Australian Privacy Principles and applicable NSW health privacy requirements.

The CONNECT mobile app has separate information handling practices. This policy does not describe app accounts, pairing or in-app purchases. Please refer to the privacy notice supplied within the app. Counselling delivered through another practice may also be covered by that practice’s privacy policy.

2.1 Information we collect

For enquiries, orders and subscriptions, we collect information you provide, such as your name, email address, phone number, delivery and billing address, order details, payment status, correspondence and communication preferences. When you purchase a gift, we may receive the recipient’s name and delivery details. Please only provide information you are authorised to share.

For counselling, we may collect information about your health, relationships, presenting concerns, assessments, appointments and clinical session notes where necessary for your care. We seek consent to collect sensitive information unless the law permits or requires collection without consent. Please avoid including sensitive clinical details in store, subscriber or general website forms.

Our website and service providers may collect technical information such as IP addresses, browser and device details, pages visited and cookie identifiers. Some technical information can identify or be linked to an individual.

2.2 How we collect information

We generally collect information directly from you through website forms, checkout, subscription forms, email, booking and intake processes, and counselling sessions. We may also receive necessary information from payment and delivery providers, or from a partner or another health professional with your consent or where permitted by law.

You can browse without supplying your name and may make a general enquiry anonymously or using a pseudonym where practicable. We need sufficient contact, delivery or clinical information to fulfil orders or provide services. If you do not provide necessary information, we may be unable to supply the requested product or service.

2.3 Why we use information

We use information to respond to enquiries, process orders and payments, deliver products and requested resources, manage refunds and support, administer bookings, provide counselling, maintain necessary records, keep our services secure and meet legal obligations.

We send newsletters, product announcements and other promotional messages only with your consent or another lawful basis. Each promotional email provides an unsubscribe option; you can also email us to withdraw consent. We do not use sensitive counselling information for direct marketing without your consent. Ordering a product or requesting a resource does not automatically mean you have agreed to unrelated marketing. Essential order and appointment messages may still be sent after you unsubscribe.

2.4 Service providers and disclosure

We use Gathr, powered by GoHighLevel, for our website, store, forms and subscriber management, Stripe for online payments, Halaxy for counselling practice management and Google Workspace for email correspondence. These providers handle information needed to supply their services. Payment details entered through Stripe are processed by Stripe; our business receives the transaction information needed to manage the purchase. Please do not email payment card details to us.

We may disclose necessary information to postal or courier services for delivery, authorised providers supporting our systems, and professional advisers where required for legitimate business or legal purposes. We limit access and disclosure to what is reasonably necessary. We do not sell or rent personal information.

We may also disclose information with your consent or when required or authorised by law, including a valid court or tribunal order. Counselling disclosures are subject to the additional protections described in section 7.

2.5 Overseas handling

Some cloud, email and payment providers operate internationally. Personal information may be stored, processed or accessed outside Australia, including in the United States and India. The locations involved depend on the provider and service used. We do not represent that all information remains in Australia. Where overseas disclosure is subject to Australian privacy law, we take reasonable steps required by that law to protect your information.

You may contact us for information about overseas handling relevant to your enquiry, purchase or counselling service. Provider privacy information is also available at gohighlevel.com/privacy-policy, stripe.com/privacy, halaxy.com and policies.google.com/privacy.

2.6 Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These steps include using reputable service platforms, limiting access to authorised people and protecting accounts and records. No electronic system or transmission is completely secure.

We retain information for as long as reasonably necessary for the purpose for which it was collected and to meet legal, tax and professional obligations. Adult counselling records are retained for at least seven years after the last service, and longer where required. Other records follow applicable retention requirements. When information is no longer needed and no retention obligation applies, we take reasonable steps to securely destroy or de-identify it. Where required by law, we assess data breaches and notify affected individuals and the relevant regulator.

2.7 Counselling confidentiality and couples records

Allyson Iriarte is a PACFA Clinical Registered Counsellor. Information shared in counselling is treated as confidential, subject to consent and lawful exceptions. Relevant exceptions may include disclosures required or authorised by law, child protection reporting obligations, valid court or tribunal orders, and circumstances where disclosure is necessary to lessen or prevent a serious threat to life, health or safety and obtaining consent is unreasonable or impracticable. These exceptions are assessed according to the applicable law and circumstances. Where appropriate and lawful, we discuss a proposed disclosure with you first.

Professional supervision supports safe practice. Where case material is discussed, identifying details are removed where practicable. Any disclosure of identifiable information must have an appropriate consent or other lawful basis.

In couples counselling, records may contain information about both partners. Each person’s privacy and legal access rights must be considered. Separation or legal proceedings do not automatically entitle one partner or their representative to the other partner’s information. Access requests are assessed individually under applicable law; redaction, a summary or another appropriate form of access may be used to protect another person’s privacy. We do not apply a blanket rule that records can only be accessed through a subpoena.

The counselling agreement explains how information shared individually is managed in couples work, including the no-secrets approach. This does not remove anyone’s legal privacy rights or permit unrestricted disclosure.

2.8 Access and correction

You may request access to the personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. Email [email protected]. We may need to verify your identity and clarify the request. We aim to respond within 30 days and comply with any applicable statutory timeframe.

Access may be restricted where a lawful exception applies, including where disclosure would unreasonably affect another person’s privacy or create a serious safety risk. If we refuse access or correction, we explain the reason and complaint options in writing unless the law allows otherwise. Where appropriate, we consider another way of providing access. If we decline a correction, you may ask us to associate a statement of your disagreement with the record. We do not charge for making a request; any reasonable charge for providing access will be explained beforehand.

2.9 Cookies and external links

Our website and its providers may use cookies or similar technologies to operate forms and checkout, remember preferences, maintain security and understand website use. You can manage cookies through your browser settings, although disabling them may affect some features. We do not assume that website analytics are anonymous. Any additional tracking must be assessed and disclosed as appropriate before it is introduced.

Links to other websites are provided for convenience. Those organisations have their own privacy policies and information handling practices.

2.10 Privacy complaints and changes

If you have a privacy concern, contact Allyson Iriarte at [email protected] with sufficient detail to investigate. We will acknowledge your complaint, investigate and aim to respond within 30 days. If more time is needed, we will explain why and give an expected response date.

If you are dissatisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992. NSW health information complaints may also be directed to the Information and Privacy Commission NSW at ipc.nsw.gov.au or on 1800 472 679.

We may update this policy when our services, systems or legal obligations change. The current version will be available on our website with its update date.

3. Refund Policy

3.1 Courses — General Policy

Due to the digital and immediately-accessible nature of our Courses, all Course sales are final and we do not offer refunds or exchanges once access has been granted, except as required under the Australian Consumer Law.

3.2 Courses — Technical Issues

If you experience a technical issue that prevents you from accessing a Course (e.g. broken links, login errors), please contact us at [email protected] within 7 days of the issue arising so we can resolve it promptly.

3.3 Courses — Change of Mind

We do not offer refunds for change of mind once Course access has been granted. Please review each Course's description, "Is This Course Right for You?" and "Before You Begin" sections carefully before purchasing.

3.4 Courses — Payment Plans

If you selected a payment plan option, you remain responsible for completing all scheduled payments regardless of your ongoing engagement with the Course, unless otherwise agreed in writing.

3.5 Products — Faulty, Damaged or Incorrect Items

If a Product arrives damaged, faulty, or different from what you ordered, please contact us at [email protected] within 7 days of delivery, including a photo where possible. We will arrange a replacement, repair or refund in accordance with the Australian Consumer Law.

3.6 Products — Change of Mind

We do not accept returns or offer refunds for change of mind on Products once your order has been placed and processed, except where required under the Australian Consumer Law. Please choose carefully before ordering.

3.7 Your Consumer Guarantee Rights

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law. If a Course or Product is not delivered as described, is significantly different from its description, or there is a major failure in supply, you may be entitled to a remedy including repair, replacement, or refund, regardless of this stated policy.

4. Copyright & Intellectual Property

4.1 Ownership

All content within any of our Courses and Products — including but not limited to video, audio, written materials, worksheets, card decks, the CONNECT Framework, CONNECT Relationship Plan templates, graphics, branding and course structure — is the intellectual property of Allyson Iriarte trading as Connect for Couples, and is protected under Australian and international copyright law.

4.2 Permitted Use

You may access and use a Course's materials, or a Product you have purchased, for your own personal, non-commercial purposes only. You may print worksheets or materials for your own private use.

4.3 Prohibited Use

You may not, without our prior written permission:

• Copy, reproduce, republish, upload, post, transmit or distribute any Course or Product content in any form
• Use Course or Product content to create derivative works, training programs or competing products
• Share your login/access credentials or Course materials with any third party not covered by your original purchase
• Use the CONNECT Framework name, branding or materials for commercial teaching, coaching or counselling purposes without a separate licensing agreement

4.4 Trademarks

"CONNECT for Couples," the CONNECT Framework name and associated logos are trademarks (registered or unregistered) of Allyson Iriarte trading as Connect for Couples. Unauthorised use of these marks is prohibited.

4.5 Third-Party Content

Where a Course references or draws upon third-party frameworks and research (e.g. the Gottman Method, Polyvagal Theory), such references are made for educational purposes and do not imply endorsement by, or affiliation with, the original authors or institutions unless explicitly stated.

4.6 Reporting Infringement

If you believe your intellectual property rights have been infringed by content within a Course or Product, please contact us at [email protected] with details of your concern.